Everything You May 
Wish To Ask.

Every quotation is prepared for your specific home after a face-to-face consultation, so you receive one clear price rather than an anonymous online estimate. For recurring household care, our monthly packages begin from £195 for The Ivory Essentials (fortnightly, two-hour visits), from £395 for The Premium Ivory (weekly, two-hour visits) and from £695 for The Signature Ivory & Co. (twice weekly, two-hour visits). One-off, deep and move-out cleans are quoted individually.

Yes. Regular home cleaning is arranged weekly, fortnightly or monthly, on a day and time window that suits your household. Weekly and fortnightly are the routines most of our clients choose.

Cheshire is our primary service area. We serve Nantwich and surrounding Cheshire areas within approximately 10 miles of the town, including Crewe, Willaston, Wistaston, Audlem, Wrenbury, Bunbury, Wybunbury, Stapeley, Shavington and Weston. Enquiries outside the current Cheshire area are considered individually. We also continue to care for a select number of established clients in Nottingham and Nottinghamshire, where Ivory & Co. was founded.

Our preference is for products and equipment to be provided within the home, as it allows us to work with the brands and surfaces you already trust. Where you would rather we supplied our own professional products and equipment, this can be discussed further and arranged at an additional cost, agreed at consultation.

Yes. A one-off clean or home refresh can be booked without any ongoing commitment — before hosting, after a gathering, or simply when the house needs bringing back to order.

Yes. Our deep clean is a longer, more methodical visit that includes inside the oven and appliances, limescale treatment, skirtings, frames, window interiors, tracks and detailed grout care. Many clients begin with a deep clean before starting a routine.

Yes. Move-in and move-out cleaning is carried out in an empty or emptied property so cupboards, wardrobes and appliances can be cleaned inside and out, ready for inventory, inspection or your first night in a new home.

Very happily. Pets are part of the home and we are used to working around them calmly and without disruption. Simply let us know about your animals in your enquiry so we can plan the visit properly.

Not automatically. Most homes with pets are quoted as standard. Where a property requires additional pet-related cleaning, such as significant dog or cat hair, a small additional charge may apply so we can allow the appropriate time, products and attention. Any additional charge is discussed at your consultation and shown clearly in your quotation.

You complete a short enquiry form, we review it and arrange a convenient time to visit your home, we assess the property and discuss your expectations and routine, and we then prepare a considered written quotation. Submitting an enquiry does not create a booking.

Yes, and we prefer it. Meeting you at the property is how we understand the layout, surfaces, priorities and routine you need before quoting. It is the reason our quotations reflect the home as it truly is.

We try our very best to provide you with the same cleaners each visit, though we cannot guarantee it week in, week out, as unexpected situations do occasionally arise. If your cleaners ever change you will be made aware, and ahead of every clean you will always be told who is attending, along with their profile.

Card and standard payment methods are available for all services. A cash-only arrangement may also be available where preferred, subject to prior discussion and agreement at consultation. Whichever you choose, the amount and schedule are confirmed in your written quotation.

Yes. Our team is DBS checked, COSHH trained, insured and professionally trained to our own written Ivory & Co. standards, then matched to the households they keep so you recognise the person at your door.

Yes. Ivory & Co. Cleaning Services holds public liability insurance, and details can be confirmed at your consultation.

Sometimes. Our standard service area is approximately 10 miles from Nantwich, and enquiries outside it are considered individually depending on the property, the routine and our current schedule.

We review your enquiry personally and contact you within two working days to arrange your consultation. Your enquiry is not a confirmed booking — your service begins once your quotation has been agreed.

It is our written internal standard — the order in which rooms are worked, the method matched to each surface, and how a room is presented before we leave. It is what our team is trained against, and it is the reason the finish should look the same whoever attends your home.

We would rather be accurate than make a blanket claim. We use the appropriate product for the surface, in the smallest quantity that does the job, and we are happy to use fragrance-free options or your own preferred products in your home. If you have particular sensitivities, animals or surfaces to consider, tell us at consultation and we will record exactly what is and is not to be used.

Yes. Seeing the same rooms regularly means our team often notices small things early — a leak beginning, a failing seal, damp appearing. We will mention it to you directly. We do not arrange repairs, instruct contractors or make decisions about your property, and this is not a substitute for a qualified inspection.

Calmly, and to your instructions. Your animals' routine, any rooms to be left closed, and how doors and gates should be handled are recorded in your household brief and followed every visit. We are a housekeeping team rather than a pet-care service, so we do not feed, walk, medicate or supervise animals.

For selected households, yes — keeping a property aired and presented during an absence, preparing it before your return or before guests arrive, and leaving it secure and in order afterwards. Scope, frequency and access arrangements are agreed in writing at consultation.

Yes, and we would rather say so plainly. We do not carry out exterior window, gutter or roof work or anything requiring ladders beyond step height, post-construction, hoarding, biohazard or pest-related cleaning, childcare or pet care, or the moving of heavy furniture. Antiques, fine art and specialist surfaces are only ever cleaned on written instruction.