Frequently Asked Questions
Everything You May
Wish To Ask.
If your question is not answered here, please write to us at enquiries@ivoryandcocleaning.com.
How Much Does Home Cleaning Cost?
Every quotation is prepared for your specific home after a face-to-face consultation, so you receive one clear price rather than an anonymous online estimate. For recurring care, our monthly packages begin at £185 for The Ivory Essentials, £375 for The Premium Ivory and £495 for The Signature Ivory & Co. One-off, deep and move-out cleans are quoted individually.
Do You Offer Weekly And Fortnightly Cleaning?
Yes. Regular home cleaning is arranged weekly, fortnightly or monthly, on a day and time window that suits your household. Weekly and fortnightly are the routines most of our clients choose.
What Areas Do You Cover?
We currently serve Nantwich and surrounding areas within approximately 10 miles of the town. Enquiries outside our current service area are considered individually. We also continue to serve our established clients in Nottingham and Nottinghamshire, where the business was founded.
Do You Provide Cleaning Products And Equipment?
Our preference is for products and equipment to be provided within the home, as it allows us to work with the brands and surfaces you already trust. Where you would rather we supplied our own professional products and equipment, this can be discussed further and arranged at an additional cost, agreed at consultation.
Can I Request A One-Off Clean?
Yes. A one-off clean or home refresh can be booked without any ongoing commitment — before hosting, after a gathering, or simply when the house needs bringing back to order.
Do You Offer Deep Cleaning?
Yes. Our deep clean is a longer, more methodical visit that includes inside the oven and appliances, limescale treatment, skirtings, frames, window interiors, tracks and detailed grout care. Many clients begin with a deep clean before starting a routine.
Do You Offer Move-In And Move-Out Cleaning?
Yes. Move-in and move-out cleaning is carried out in an empty or emptied property so cupboards, wardrobes and appliances can be cleaned inside and out, ready for inventory, inspection or your first night in a new home.
Do You Work In Homes With Dogs And Cats?
Very happily. Pets are part of the home and we are used to working around them calmly and without disruption. Simply let us know about your animals in your enquiry so we can plan the visit properly.
Is There An Additional Pet Charge?
Not automatically. Most homes with pets are quoted as standard. Where a property requires additional pet-related cleaning, such as significant dog or cat hair, a small additional charge may apply so we can allow the appropriate time, products and attention. Any additional charge is discussed at your consultation and shown clearly in your quotation.
How Does The Quotation Process Work?
You complete a short enquiry form, we review it and arrange a convenient time to visit your home, we assess the property and discuss your expectations and routine, and we then prepare a considered written quotation. Submitting an enquiry does not create a booking.
Do You Offer A Face-To-Face Consultation?
Yes, and we prefer it. Meeting you at the property is how we understand the layout, surfaces, priorities and routine you need before quoting. It is the reason our quotations reflect the home as it truly is.
Will I Have The Same Cleaner Or Team?
We try our very best to provide you with the same cleaners each visit, though we cannot guarantee it week in, week out, as unexpected situations do occasionally arise. If your cleaners ever change you will be made aware, and ahead of every clean you will always be told who is attending, along with their profile.
What Payment Options Do You Offer?
Card and standard payment methods are available for all services. A cash-only arrangement may also be available where preferred, subject to prior discussion and agreement at consultation. Whichever you choose, the amount and schedule are confirmed in your written quotation.
Are Your Staff DBS Checked And Trained?
Yes. Our team is DBS checked, COSHH trained, insured and professionally trained to our own written Ivory & Co. standards, then matched to the households they keep so you recognise the person at your door.
Are You Insured?
Yes. Ivory & Co. Cleaning Services holds public liability insurance, and details can be confirmed at your consultation.
Do You Accept Homes Outside The 10-Mile Nantwich Area?
Sometimes. Our standard service area is approximately 10 miles from Nantwich, and enquiries outside it are considered individually depending on the property, the routine and our current schedule.
What Happens After I Submit An Enquiry?
We review your enquiry personally and contact you within two working days to arrange your consultation. Your enquiry is not a confirmed booking — your service begins once your quotation has been agreed.